Privacy policy.

This Privacy Policy was last reviewed in November 2025.

Your privacy

At Manor House Therapies we are committed to protecting your personal information and privacy. This Privacy Policy describes how we collect and use personal information.

We may update this Privacy Policy from time to time so please check back periodically. We will notify you of significant changes by placing a notice on our website.

If you have any queries about this Privacy Policy, please contact the manager of Manor House Therapies  Lisa Kerr on 07341 431 823 or email enquiries@manourhousetherapies.org.uk.

By visiting our website, using our services or participating in our activities, you agree to your personal information being collected and used in the manner set out in this Privacy Policy.

How do we collect personal information?

We collect personal information about you when you interact with us (e.g. by phone or online), enquire about our products and services, use our services, buy from our shop, apply to work or volunteer with us, visit our website or otherwise provide us with your personal information.

We may also receive information about you from third parties that we work with, for example, Mailchimp or Shopify, where you have consented to them sending us your information.

What personal information do we collect?

Personal information we collect about you may include your name, postal address, email address, phone numbers, date of birth, and credit or debit card details.

When you use any of our services, we will be required to collect ‘sensitive personal data’ which would form your healthcare record. 

We also collect information about how our website is used and track which pages users visit when they follow links in Manor House Therapies emails. We use this information to monitor and improve our website, services and activities e.g. to personalise website presentation or to see which services or events are of most interest. Where possible we use anonymous or aggregated data that does not identify individuals. See further information about cookies below.

How do we use personal information?

We use the personal information collected from users for a number of purposes, including:

• To provide you with services, products or information you have requested.
• To provide further information about our work, services, activities or products.
• To process donations or payments we have received from you.
• To further our charitable aims.
• To fulfil sales made online or through our shops.
• To invite voluntary participation in research or surveys.
• To register, administer and personalise online accounts.
• To register and administer your participation in events for which you have registered.
• To analyse and improve our work, services, activities, products or information (including our website) or for our internal records.
• To use IP addresses and monitor website use to identify locations, block disruptive use, record website traffic or personalise the way information is presented to you.
• To process your application for a job or volunteer role with us; and
• For fraud prevention, credit risk reduction or otherwise as required by law or regulation.

We may analyse your data for research purposes to improve our services, or to try to understand your preferences in order to contact you in the most appropriate and relevant way.

When you use our secure online donation or payment pages you will be directed to a specialist supplier company, who will receive your credit card number and contact information to process the transaction. We do not retain your credit or debit card details.

Your updates and preferences

It is important that we keep your personal information up to date. You can contact us at any time if your circumstances change.

It is your choice whether and how you receive information from us. We may use your contact details and personal preferences, about which you have previously told us, which we have derived from cookies (see our section below on cookies), or which we have inferred from your service usage or market research about your profile. (You can stop receiving emails or texts by clicking on the ‘unsubscribe’ link in our marketing emails or sending us an ‘opt out ’ text message).

If you would like to change any details we hold about you, or if you would like to be removed from our database at any time, please get in touch with us by calling the team on 07341 431 823 or by emailing enquiries@manorhousetherapies.org.uk. Alternatively, you can write to us at Manor House Therapies, 17 Boswall Road, Edinburgh, EH5 3RR.

We will not use your details for marketing purposes if you tell us not to, however, we will retain your details on our suppression lists to help ensure that we do not contact you.

Registering with the free Telephone Preference Service gives you the opportunity to opt out of receiving unsolicited calls. The Mailing Preference Service will enable you to register to have your name taken off direct mailing lists.

Do we provide information to other parties?

We will never sell your data to any third party. We will not share your details with other charities for marketing purposes.

We will only share information with other organisations where we have your permission to do so in accordance with this Privacy Policy, where it is necessary for a legitimate reason connected with the services we offer, or where it is required by law or regulation.

Sometimes, we may need to share your information with a small number of trusted partners (services providers, agents and affiliated companies) for the purposes outlined above (e.g. a supplier that produces promotional material or delivers goods for us or a supplier that processes payments securely). Where we use third parties, we require them to adhere to appropriate controls to protect personal information.

We use Microsoft Office products for our internal office use; this means that internal documents and information which are generated at Manor House Therapies are stored in cloud services which are hosted within the European Economic Area (EEA).

Exceptionally, we may use tools or services which process data outside the EEA; in these cases, we require suppliers to ensure adequate protection for personal data e.g. Microsoft may provide us with emergency support for Office 365 from outside the EEA in rare circumstances.

Data Security

Manor House Therapies is committed to keeping your personal information safe and secure and we have security policies and technical measures in place to help protect your information.

Unfortunately, no data transmission over the internet can be 100% secure. As a result, while we strive to protect your personal information, Manor House Therapies cannot ensure or warrant the security any information you transmit to use, and you do so at your own risk.

As a user you can help protect the integrity of any data you transmit to Manor House Therapies by taking common precautions such as ensuring you are running up to date and supported anti-virus software, and only transmitting data where ‘https’ appears at the beginning of the page URL (this refers to the security technology Secure Sockets Layer (SSL) and indicates that the data is being transmitted securely).

Cookies

We use these to improve the user’s experience of our website, temporarily store data and understand the parts of the website that users are visiting. If you are registered with us, a cookie will identify you when you visit and help us to personalise our website for you. If you are not registered with us, a cookie will help us gather statistics on the use of our website anonymously. You can set your browser to not accept cookies, but this may affect the functionality of the website.

Right of Access and Complaints

You have the right to ask us for a copy of the personal information we hold about you or ask us to change it if you think it is wrong. Please contact us for more information. If you are unhappy with our use of your personal data, you have the right to complain to the Information Commissioner’s Office. They can be contacted on 0303 123 1113 or at www.ico.org.uk

We would encourage you to contact us in the first instance so we can attempt to resolve any concerns.

Links and third parties

This policy only applies to Manor House Therapies and its subsidiary companies, so when you go through to our partner companies (e.g. to donate) please read their own privacy policies.

Manor House Therapies

In this Privacy Policy, ‘Manor House Therapies’ means Manor House Therapies is a trading name of St Columba’s Trading Limited. Registered in Scotland SC169588.